FAQ
Orders & Shipping
When will my order ship?
Orders are processed within 2 business days. You will receive a confirmation email with your tracking number as soon as your order ships.
How long does delivery take?
Free Standard Shipping typically arrives within 7–12 business days from the shipment date. Express Insured Shipping typically arrives within 2–7 business days. See our Shipping Policy for full details.
How can I track my order?
Use the tracking link in your shipping confirmation email, or enter your order number and email on our Track Your Order page. If you can't find your tracking number, email us at support@nexstretch.com with your order number.
Can I change my shipping address or cancel my order?
Yes, if you contact us within 12 hours of placing your order. Once your order has shipped, it can no longer be changed or cancelled.
Products
Is this product right for me?
Our products are designed for general comfort and everyday relief. They are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, have a medical condition, a pacemaker or other implanted device, or are recovering from an injury or surgery, please consult your doctor before use. See our Medical Disclaimer.
How should I use my device?
Please follow the instructions included with your product. Start with short, gentle sessions and stop immediately if you feel pain or discomfort.
Do your products come with a warranty?
Yes. The CerviFlex Neck Stretcher includes a 3-year warranty and all other NexStretch devices include a 1-year warranty. See our Warranty Policy for details.
Returns & Refunds
What if my item arrives damaged or faulty?
Please report damage on arrival within 48 hours of delivery, and manufacturing defects within 14 days of delivery. Email support@nexstretch.com with your order number and photos or a short video, and we will arrange a replacement or refund.
Can I return an item if I changed my mind?
Yes. Contact us within 30 days of receiving your order. Items must be complete and returned in their original packaging. Return shipping is paid by the customer, and you must contact us for the correct return address before sending anything back. See our Returns and Refund Policy.
What is the 30-Day Money-Back Guarantee?
If you use a NexStretch product consistently for 30 days and do not experience the relief you expected, you may request a refund. Terms and documentation requirements apply. See our NexStretch Guarantee.
Still need help?
Email us at support@nexstretch.com or use our contact form. We reply within 24–48 hours.