Refund policy
NEXSTRETCH RETURNS & REFUND POLICY
Thank you for choosing NexStretch. We value your satisfaction and want to ensure that your experience with our wellness and relief products meets your expectations. As part of our commitment to customer satisfaction, we provide you with a right of withdrawal, commonly known as a cooling-off period.
RIGHT OF WITHDRAWAL - NEXSTRETCH
You have the right to withdraw from your purchase by contacting us within 30 days from the day you receive your order. If you want to withdraw your purchase more than 30 days after you received your order, we cannot guarantee a 100% refund of your purchase.
How to Exercise Your Right of Withdrawal: To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. Contact our customer service team at support@autocarmount.com with your order number, your intention to withdraw, and the reason why you want to withdraw. Our customer service will assist you and explain how our 30-Day Money-Back Guarantee works.
RETURNS POLICY
All returns must be approved before shipping. Unauthorized returns or items sent to the wrong address cannot be processed and may result in loss of your product and ineligibility for refund.
What Qualifies for a Return
- Defective Items – Manufacturing or mechanical defects must be reported within 14 days of delivery. Items reported outside this timeframe are handled under our Warranty Policy, not returns.
- Damaged on Arrival (DOA) – Any damage upon delivery must be reported within 48 hours of receiving the item.
- Not Working as Intended – If the product does not function as described, you may request assistance or evaluation to determine eligibility for a refund or replacement.
Return Approval Process
- Contact Us: Reach out to our customer service team at support@autocarmount.com within 30 days from the date you received your order.
- Provide Information: Please provide your order number, the item(s) you want to return, and the reason for the return.
- Wait for Authorization: Wait for our customer service team to authorize the return and provide you with further instructions, including the correct return address.
Returns sent without approval will not be processed.
Condition of Returned Items
To qualify for a refund, returned items must:
- Be complete and include all accessories, manuals, and original packaging components
- Be returned in original packaging (box included)
- Be in good working condition (unless defective or DOA)
Return Shipping Fees
Customers are responsible for return shipping fees unless the return is due to our error (defective item, wrong item sent, or damage during initial shipment). Original shipping costs are non-refundable. You may consider a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your return shipment.
INCORRECT OR INCOMPLETE ADDRESS POLICY (CUSTOMER FAULT)
It is the customer's responsibility to provide a complete and valid shipping address and receiver's name at the time of purchase. If an order is delayed, returned, or marked undeliverable due to incorrect or incomplete receiver or shipping information (e.g., no name, incomplete name, missing apartment number, invalid ZIP code), and the customer fails to respond to our follow-up communication within 72 hours (3 calendar days), the order will be considered unfulfillable due to customer fault.
In such cases, only a partial refund will be issued, with the following non-refundable deductions:
- Card transaction or payment processing fees
- Original shipping cost (standard or expedited)
- Shipping insurance premiums (if any)
- Restocking and handling fee (if applicable)
STOLEN PACKAGES
We understand that package theft can be a frustrating and unfortunate experience beyond your control. However, NexStretch is not liable for packages marked as delivered by the courier. All shipments include tracking and proof of delivery. Once a package is confirmed as delivered to the address provided at checkout, responsibility transfers to the customer. Claims of theft or loss after delivery are non-refundable and non-replaceable.
We encourage all customers to:
- Provide accurate delivery information at checkout
- Choose a secure delivery location
- Consider requiring a signature upon delivery when available
- Monitor tracking information closely
- Report any delivery concerns to support@autocarmount.com within 48 hours of the confirmed delivery time
If you suspect theft, we also recommend filing a report with your local police department and checking with neighbors or building management who may have received the package on your behalf.
REFUSED PACKAGES
Orders that are refused, rejected, or intentionally not accepted upon delivery are not eligible for refund. Refused packages may be lost or delayed in the return process. If a refused shipment does not return to our warehouse, no refund will be issued.
If you need to cancel or modify your order after it has shipped, please contact us immediately at support@autocarmount.com, accept the delivery when it arrives, and follow our standard return process for proper handling.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.
Refund Processing Timeline: Once we receive your returned item at our facility:
- Allow 3–7 business days for inspection after we receive your return
- Allow 2–5 business days for funds to appear in your account after processing
Refund Amount: Standard refunds include the product purchase price only. Original shipping and handling fees are non-refundable.
Late or Missing Refunds: If you haven't received a refund within the specified period, please first check your bank account. If the refund is not visible, contact your credit card company or bank, as processing times may vary. If you still need help, contact us at support@autocarmount.com.
EXCHANGES
If you received a defective or damaged item, we will gladly exchange it for the same item. Exchanges are available for defective items, damaged-on-arrival items, and approved returns within 30 days.
Important: Replacement items are not eligible for exchange or claim and are not eligible for renewed 30-day coverage.
ORDER CANCELLATION
If you want to cancel your order, kindly contact our customer service at support@autocarmount.com within 12 hours of placing your order. Once your order has shipped, we can no longer cancel it.
SHIPPING RESPONSIBILITY FOR RETURNS
Important: Customers must contact us at support@autocarmount.com for the correct return address before shipping any items back to us. Sending returns to addresses found online, on packaging, or from other sources may result in lost packages and ineligibility for refund.
Customers are responsible for:
- Return shipping fees (unless due to our error)
- Returning complete packaging (product, accessories, manual, and box)
- Using a trackable shipping method
DISPUTE RESOLUTION & REPORTING
Our Commitment to You — At NexStretch, we value your trust and satisfaction above all else. We are committed to resolving any concerns you may have in a fair, prompt, and respectful manner. Our customer support team is here to listen, understand, and work with you to find the best possible solution.
Timely Reporting for Effective Resolution — To ensure we can address your concerns while information is current and actionable, we ask that issues regarding delivery or damage be reported to support@autocarmount.com within 48 hours of order receipt. Early communication allows us to investigate thoroughly and respond to your needs more effectively.
Direct Communication First — We understand that problems can arise, and we genuinely want to help resolve them. Before initiating any payment dispute or chargeback, we respectfully request that you contact us directly at support@autocarmount.com. Most concerns can be addressed quickly and satisfactorily through open dialogue with our dedicated support team. This request does not limit any rights you may have with your bank or card issuer.
NEXSTRETCH 30-DAY MONEY-BACK GUARANTEE
At NexStretch, we are passionate about your well-being. To ensure your satisfaction, we offer a 30-day money-back guarantee: if you use any NexStretch product for 30 consecutive days and don't experience the desired relief, we will issue you a 100% refund on your purchase — and you get to keep the product.
Full Guarantee Terms: For complete details on eligibility, documentation requirements, covered conditions, and the refund process, please refer to our NexStretch 30-Day Money-Back Guarantee page.
POLICY INTENT
This policy is designed to balance customer satisfaction with business sustainability. NexStretch is committed to transparency, fairness, and your wellness journey. We appreciate your understanding of these terms, which protect both our valued customers and our ability to continue delivering quality products.
Official Contact: support@autocarmount.com